Terms of ordering

Ordering

These terms apply to orders placed with The Black Olive, 150 High St, Princes End, Tipton DY4 9JA, through this website, by phone or in our shop. When you place an order online we'll confirm it on screen and, if you gave us an email or phone number, by message. We may decline an order, for example if an item has run out, we're too busy, or the address is outside our delivery area. If we can't take an order you've paid for by card, we refund it in full.

Prices and payment

Prices are shown on the menu and at checkout, and the total you see before you order is what you pay. You can pay online by card, Apple Pay or Google Pay, or with cash on delivery or collection where offered. Card payments are processed securely by Stripe.

Collection and delivery

Collection and delivery times are our best estimate and can be longer when we're busy. We deliver within 3 miles of the shop. Delivery fees: £1.50 within 1.5 miles, £2.50 within 3 miles. Delivery orders need a minimum spend of £12.00. For deliveries, you'll be given a 4-digit code to give the driver, so we know the order reached you. If you ask us to leave your order at the door and nobody answers, the driver leaves it where you asked and takes a photo, and it is then your responsibility.

Allergies

If you have a food allergy or intolerance, please speak to a member of our staff about the ingredients in your meal before you order. Our food is prepared in a kitchen that handles all of the main allergens, so we can't guarantee any item is free from them. Allergen labels on our menu are a guide.

Cancellations and problems

Because food is made fresh to order, you can't cancel once we've started preparing it, and the usual 14-day cancellation right doesn't apply to food that goes off quickly. If something is wrong with your order (missing, incorrect or not as described), please call us on 0121 557 2266 as soon as possible and we'll put it right, for example by replacing the item or giving a refund. This doesn't affect your legal rights.

Offers, codes and rewards

Offers and codes can't be exchanged for cash, can only be used as described (for example, once per customer or on a first order), and can't be combined unless we say so. We may change or end an offer at any time, but we'll honour any order already placed.

Our responsibility

We're responsible for loss or damage that's a foreseeable result of us breaking these terms or not taking reasonable care. Nothing in these terms limits our liability where it would be unlawful to do so.

Contact and law

Questions or complaints: call 0121 557 2266 or email [email protected]. These terms are governed by the law of England and Wales.